FAQ

Absolutely. We offer direct transfers to and from any location you specify, including hotels, private residences, offices, or popular landmarks. As long as the address can be found on a map, we can take you there. We only ask that your chosen pickup point has a suitable area for the driver to park and wait. For those arriving at the airport, your driver will greet you inside the terminal and personally guide you to your vehicle.

Our pricing is fixed per vehicle, not per individual passenger. The rate you see covers the entire car, regardless of how many people are traveling (as long as it stays within the vehicle’s maximum capacity). This makes our service a cost-effective choice for families and groups.

Our quotes are fully inclusive, covering fuel, tolls, and parking fees – there are no surprise costs for these standard expenses.

However, there are a few specific cases where additional charges may apply:

• Child Safety Seats: Available upon request for an extra 200 THB each.

• Remote Areas: Trips to certain distant or hard-to-reach locations may incur a surcharge.

We believe in transparency, so you will be informed of any such extras during the booking process before your reservation is finalized.

Yes, our services are available 24/7. We have a dedicated team of drivers who specialize in night shifts, ensuring that you can reach your destination at any hour. Unlike many other services, we do not charge any additional late-night surcharges – our rates remain the same regardless of the time of day or night.

Yes, we can provide car seats suitable for infants and children of all ages. You can easily add this option to your reservation through our online booking form for a fee of 200 THB per seat.

Please be aware that since we source our safety seats from a specialized partner company, we cannot provide photos of a specific brand or model beforehand. Our drivers pick up the seats just before your scheduled trip. Our partner maintains a diverse inventory of high-quality equipment, so you can rest assured that your child will have a safe and age-appropriate seat for the journey.

We make it a priority to answer every single inquiry we receive. If you haven’t heard from us, it is likely due to one of the following reasons:

• Typo in Email Address: This is the most frequent issue. If our email bounces back, we will attempt to contact you via WhatsApp using the phone number you provided.

• Submission Issue: If the booking form wasn’t fully completed, it might not have been sent. A successful submission is always followed by an on-screen confirmation and an automated “request received” email.

• Spam Filters: Our reply might have been diverted to your Junk or Spam folder. Please check there first.

• Outside Business Hours: While our drivers work 24/7, our reservation office follows specific hours (listed at the bottom of the page). Requests sent overnight are processed first thing the next morning.

If more than 12 hours have passed and you still haven’t received a reply, please reach out to us again via the Contact Us page. We never leave a customer ignored – even if we are fully booked, we will let you know.

To provide our clients with maximum flexibility and peace of mind, we do not require any deposits or upfront payments. In exchange, we rely on your cooperation: if you need to modify or cancel your trip, please notify us at your earliest convenience and no later than 24 hours before your scheduled pickup.

Please be aware that for cancellations made on the same day as the trip, a cancellation fee applies:

• 500 THB for standard cars and SUVs.

• 1000 THB for vans.

We appreciate your understanding and respect for our drivers’ schedules.

You are welcome to book your transfer as early as you like – whether it’s weeks or even months before your trip. Our system securely stores all reservation data to ensure your vehicle is ready when you arrive.

While we accept bookings at any time, we generally recommend reserving your ride at least 48 hours in advance. This helps us guarantee vehicle availability and provide you with the best possible service.

Our goal is always to provide the specific vehicle category you selected during the booking process.

In some cases – typically for last-minute bookings (less than 24 hours notice) or during busy weekends – we may provide a free upgrade to a larger vehicle class if your original choice is unavailable. You will never be charged extra for such an upgrade. If you have a specific reason for needing only the exact model requested, please let us know in the “Special Requests” field, and we will ensure your requirements are met.

To ensure a comfortable journey, please choose the vehicle that best fits your passenger count and luggage volume:

• Sedan (Toyota Camry): Ideal for a family of four (2 adults and 2 children) with 2-3 standard suitcases. Please note that a Sedan is not suitable for 4 adults or for bookings requiring more than 2 child seats. If you have more than 2 large suitcases, we recommend upgrading to an SUV.

• SUV (Toyota Fortuner or similar): Perfect for up to 4 adult passengers. It can accommodate approximately 4 large and 2 small suitcases. If you are carrying golf bags, an SUV fits up to 3 bags plus 3 suitcases. For 5 passengers with luggage, please be aware that the back row will be used for bags, which may limit seating space.

• Van (Toyota Commuter): The best choice for groups of 6–8 people with up to 8 large suitcases. If your group has more luggage, a second vehicle may be required. For groups of 9–10 passengers, the Van is only suitable if you are traveling with minimal or no luggage.

We make the meeting process as simple as possible depending on your pickup location:

• At the Airport: Your booking confirmation will include specific meeting point instructions. One of our representatives will be waiting at the designated area holding a clear sign with your name on it. Simply head to the meeting point and look for your name.

• At a Hotel or Condominium: Your driver will wait for you in the main lobby, holding a sign with your name for easy identification. Upon arrival, the driver will also check in with the reception or concierge desk. If you have any trouble spotting them, the hotel staff will be happy to assist you in connecting with your driver.

• At a Private Villa or Gated Community: Please make sure to provide your specific house or villa number when booking. Our driver will meet you directly at your front door or the main entrance of your residence.

Yes, we are happy to arrange stopovers for sightseeing, lunch, or shopping along your route. This service is available for an additional fee, typically ranging from 300 to 500 THB per stop (which includes up to 2 hours of waiting time), depending on the distance of the detour.

To ensure a smooth experience, please note the following:

• Advance Notice Required: We need your full itinerary in advance to provide an accurate quote and ensure the driver has enough time. Since we are a pre-booked service, our drivers often have other appointments following your trip.

• Special Requests: Please mention your planned stops in the “Special Request” section of the booking form. This allows us to confirm that the driver can accommodate your request and to give you a final price.

• Pricing: If an attraction is significantly off the main highway, the additional cost may vary.

Yes, we are a pet-friendly service, though some conditions apply to ensure the comfort and cleanliness of our vehicles. Small pets, such as cats and small dogs, are welcome as long as they remain in their travel crates or carriers throughout the journey.

For larger breeds or those requiring bigger crates, an additional cleaning fee of 500 THB applies. Since accommodating pets may require a specific vehicle or driver, we recommend booking several days in advance so we can make the necessary arrangements for you and your companion.

All transportation requests are accepted through the online booking form on our website. Simply fill in all the required fields and submit the form. Within a few minutes during business hours, we will verify your information and send you a booking confirmation, including meeting instructions and our emergency contact details. All you need to do is meet your driver and enjoy the ride.

We offer three payment methods for your convenience:

• Cash to the driver: This is our most popular option. You can pay the driver in cash upon arrival at your destination. We accept Thai Baht only.

• Online Credit Card payment: You can pay for your trip online. Please note that a 2.9% transaction fee applies for this method.

• Thai QR Code: If you have a Thai bank account, you can pay via QR code.

You can select your preferred payment method at the end of the booking form. While we do not require advance payment, you are welcome to pay for your trip in advance if you wish.

There is no need to worry. We monitor all flight statuses in real-time, so we will be aware of any delays and adjust your pickup time accordingly. We also account for the average time required to clear immigration and customs each day, ensuring your driver is there when you emerge.

We will always wait for you. However, if you plan to spend extra time at the airport after landing (for example, to have a meal, exchange currency, or shop), please inform us in the “Special Requests” section of your booking. This allows us to schedule your pickup perfectly.

Yes, we provide pickups from all hotels in the airport vicinity. When completing our online reservation form, simply select “Bangkok City” as your starting point and enter the specific name and address of your hotel in the location field. We will ensure your driver arrives at your hotel lobby at the scheduled time.

No, we do not offer guided sightseeing tours. Our service is strictly focused on private transportation. While our drivers are experts at navigating the roads and will take you to your requested destinations safely and efficiently, they do not act as tour guides. We provide the vehicle and driver according to your pre-defined itinerary, allowing you the freedom to explore each location at your own pace.

Our full-day sightseeing trips typically last 10 hours, starting from your scheduled pickup time. Please note that the full rate applies even if you decide to finish your trip earlier.

If you wish to spend more time exploring, you can extend the service for up to 2 additional hours at a rate of 300 THB per extra hour. This allows you maximum flexibility while ensuring our drivers can manage their schedules.

The tour rate covers all transportation-related expenses, including the vehicle, professional driver services, fuel, and any applicable parking fees.

Please note that personal expenses such as entrance tickets to attractions, national park fees, activities, and meals are not included in our price. These should be arranged and paid for separately by the passengers at each location.

We specialize in long-distance transfers and full-day sightseeing itineraries, so we do not offer short-duration or hourly city trips. While you are welcome to book a vehicle for a shorter period, please be aware that the minimum charge will correspond to our standard full-day rate or a point-to-point transfer price.

We are happy to provide transportation for golf outings. However, since we specialize in long-distance and full-day services rather than short local taxi trips, these bookings are handled as a full-day service.

For instance, if you need an early morning pickup for a golf club and a return trip later in the afternoon, the service will be quoted as a single 10-hour full-day trip. This ensures that the driver and vehicle remain dedicated to your schedule throughout the day. For a personalized quote, please reach out to us using the contact form at the bottom of the page.